This Privacy Policy explains how GeckoFlag ("Software", "we", "us", or "our website") collects, uses, discloses, and protects your information when you visit our website, or purchase or use the Software.
1. Information We Collect
This website collects information that you directly provide to us, as well as information automatically collected when you browse our website.
- (a) Account and Purchase DataWhen you purchase the Software from this website, our Merchant of Record partner, Polar Software Inc. ("Polar"), processes your transaction, and this website receives basic transaction details necessary for order fulfillment and customer support (such as your name, email address, order ID, and purchased items). Note: Payment information, such as credit card details, is processed and stored directly by Polar; this website does not collect or store your payment details on our servers.
- (b) Contact DataWe collect information (such as your name, email address, and message content) that you submit to us via our contact form or support channels.
- (c) Usage Data and CookiesThrough analytics tools (such as Google Analytics 4), this website automatically collects data such as browser type, operating system (OS), referring URLs, pages viewed, and time spent on our site. Even when consent has not been given, anonymized access signals (ping data) that do not use cookies may be sent automatically, but we do not identify or track individuals.
In addition, this website uses Cloudflare Web Analytics, a cookie-free analytics service provided by Cloudflare, Inc. It collects information such as pages viewed, referring URLs, browser and OS type, device type, country or region, and page performance metrics (such as load time), and it does not use cookies or similar client-side storage to identify individual visitors.
Only if you allow advertising cookies in the cookie settings, we also obtain and use, through advertising and measurement services (Google Ads and Reddit Ads), online identifiers such as cookie IDs, pages viewed, referring URLs and browser information.
Only if you allow analytics cookies in the cookie settings, we also use Microsoft Clarity, a behavior analytics service provided by Microsoft Corporation, to capture how you use and interact with this website through heatmaps and session recordings. Clarity collects information such as clicks, scrolling, mouse movements, pages viewed, device and browser information, your IP address, and online identifiers such as cookie IDs.
2. How We Use Your Information
We use the collected information solely for the following purposes:
- To fulfill orders, deliver software license keys, and provide customer support.
- To send software updates, technical notices, and security alerts.
- To analyze usage trends and improve the performance, functionality, and user experience of this website and the Software.
- To analyze and improve how this website is used, including through heatmaps and session recordings (only if you allow analytics cookies in the cookie settings).
- To deliver advertising and measure its effectiveness (only if you allow advertising cookies in the cookie settings).
- To prevent fraudulent transactions, block spam, and ensure the security of this website.
3. Third-Party Services and Non-Sale of Personal Information
This website DOES NOT sell or rent your personal information. We share your data with third-party service providers only to the extent necessary to operate our business and deliver our services. Information is provided to advertising providers only if you allow advertising cookies in the cookie settings:
- Polar Software Inc. (Polar)Our Merchant of Record partner, the legal entity responsible for the sale, handling payment processing and tax compliance (Sales Tax/VAT) for purchases made on this website.
- Analytics ProvidersThird-party analytics services (such as Google Analytics) used to understand and improve website traffic and user engagement.
- Cloudflare, Inc. (Cloudflare Web Analytics)Provider of the analytics service used to measure website traffic and performance. Information such as pages viewed, referring URLs, browser and device information, and performance metrics is sent to Cloudflare and handled under Cloudflare's privacy policy.
- Microsoft Corporation (Microsoft Clarity)Provider of the behavior analytics service (heatmaps and session recordings) used to analyze and improve this website. Only if you allow analytics cookies in the cookie settings, information such as clicks, scrolling, mouse movements, pages viewed, device and browser information, your IP address, and online identifiers such as cookie IDs is sent to Microsoft (in the United States) and handled under the Microsoft Privacy Statement.
- Advertising Providers (Google LLC, Reddit, Inc.)Services used to deliver advertising and measure its effectiveness (Google Ads and Reddit Ads). Online identifiers such as cookie IDs, pages viewed, IP address, and browser information are sent to these providers (in the United States) and handled under their respective privacy policies.
5. Data Retention
This website retains your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable laws and regulations (such as tax and accounting obligations). When data is no longer required, we will securely delete or anonymize it without undue delay.
6. Information for EU and UK Residents (GDPR / UK GDPR)
If you reside in the European Economic Area (EEA) or the United Kingdom, you have specific rights under applicable data protection laws:
- (a) Legal Basis for ProcessingThis website processes your personal data on the following legal bases: Performance of a Contract (fulfilling orders and providing support via Polar), Legitimate Interests (ensuring website security, measuring website traffic, and improving software quality), or your Explicit Consent (such as cookie preferences).
- (b) Your RightsYou have the right to access, rectify, update, or erase (the "right to be forgotten") your personal data. You also have the right to restrict or object to certain processing activities, and the right to data portability. To exercise any of these rights, please contact us through the link in Section 8. We will respond to verified requests within one (1) month in accordance with applicable laws.
- (c) International Data TransfersYour information may be transferred to and processed on servers located outside the EEA or UK (such as in Japan or the United States). This website ensures appropriate safeguards (such as standard contractual clauses) are implemented to protect your privacy and personal data.
7. Changes to This Privacy Policy
This website may update this Privacy Policy from time to time to reflect changes in legal requirements or our operational practices. When changes are made, the "Last Updated" date at the top of this page will be revised. Your continued use of this site or Software following any updates constitutes acceptance of the revised Privacy Policy.
8. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your rights under GDPR, or have inquiries regarding your personal data, please contact us using the button below.