FAQ

Answers to common questions about GeckoFlag — setup, licensing, and support.

General

GeckoFlag is a JIRA-style issue and project management tool built with CakePHP. It's a self-hosted, one-time-purchase piece of software that you install on your own server.

General

No, GeckoFlag is only available as a self-hosted version. You install it in your own server environment.

General

We provide a demo site so you can check out the screens and overall feel before purchasing.
https://demo.geckoflag.com/users/login

General

Yes, you're free to edit and customize the source code (redistribution or resale is prohibited).

General

GeckoFlag is a self-hosted tool you buy once for $30, with no per-user fees. You install it on your own server or hosting, so your data stays with you. Jira is a cloud service billed per user, with advanced automation, AI features and a large range of integrations. Note that Jira's self-managed Data Center edition is no longer sold to new customers. For a detailed comparison, see GeckoFlag vs Jira.

General

Both are self-hosted, but Redmine runs on Ruby on Rails and usually needs a VPS and command-line setup, while GeckoFlag runs on PHP and MySQL/MariaDB and installs on common shared hosting through a browser-based installer. GeckoFlag also includes a Kanban board out of the box. Redmine, on the other hand, is free open-source software with a wiki, time tracking and a large plugin ecosystem. For a detailed comparison, see GeckoFlag vs Redmine.

Setup & Hosting

You'll need PHP 8.2+, MySQL/MariaDB, and a web server (Apache/Nginx) that supports CakePHP 5.x. See the manual for the full requirements.

Setup & Hosting

We've confirmed it works on many common shared hosting providers. That said, depending on PHP settings such as upload_max_filesize, file upload features may be limited.

Setup & Hosting

It's not strictly required, but since GeckoFlag handles login credentials and personal data, we strongly recommend running it over HTTPS.

Setup & Hosting

Yes, GeckoFlag uses a responsive design, so it also works from smartphone and tablet browsers.

Setup & Hosting

Yes. A dedicated installer walks you through entering your database connection details and creating an administrator account, so anyone can set it up easily.

Setup & Hosting

We ask that you install GeckoFlag yourself; we don't currently offer an installation service.

Setup & Hosting

Yes. The distributed package includes all dependencies (the vendor folder), so you can install it as-is even in an environment where you can't run Composer.

Setup & Hosting

During installation you'll point GeckoFlag at a new database, or an existing empty one. We don't recommend sharing a database with another application.

Licensing & Pricing

No. Each license (purchase code) is valid for use on a single domain. The same purchase code cannot be reused across multiple domains.

Licensing & Pricing

You can deactivate your license yourself from the license settings in the admin dashboard, then activate it again on the new domain.

Licensing & Pricing

Each license covers one domain. If you'd like to test on a separate domain for development or staging, please purchase an additional license, or use the license deactivation feature to move it temporarily.

Licensing & Pricing

Yes, your server needs to reach our license server during initial installation and for periodic re-verification afterward.

Licensing & Pricing

As a rule, we don't offer refunds, given the nature of digital products. Please check the demo site before purchasing.

Licensing & Pricing

Yes, your purchased license entitles you to free future updates.

Features

GeckoFlag currently supports 15 languages: English, Spanish, Portuguese, French, German, Italian, Turkish, Japanese, Korean, Chinese (Simplified and Traditional), Indonesian, Vietnamese, Thai, and Arabic.

Features

Yes, each user can switch their display language individually from their profile settings.

Features

Yes, you can choose from 24 time zones to match your region.

Features

You can record a title, issue type, status, priority, assignee, reporter, start/due dates, comments, and more.

Features

They're automatically numbered sequentially per project (e.g. PJ1-1, PJ1-2...).

Features

Yes, you can post comments in rich text. You can also change the status, assignee, and other fields at the same time as posting a comment.

Features

By default, the 3 most recent comments are shown. Older comments are collapsed and can be expanded with a click.

Features

Yes, when posting a comment you can choose which project members to notify, and they'll receive an email notification.

Features

There's no limit imposed by the system itself (it depends on your server's capacity).

Features

Yes, you can upload and share files per project, up to 10MB each.

Features

Yes, you can view your project schedule as a Gantt chart.

Features

Not at this time. We're considering support for this in a future update.

Features

Yes, GeckoFlag supports a board view with cards arranged by status. From version 1.8.0, you can also change an issue's status by dragging and dropping its card (PC only).

Features

No. Import only creates new records; it never overwrites (updates) existing data. Rows with a duplicate project key are skipped.

Features

Rows referencing a project key that doesn't exist, or an unregistered status, priority, or assignee, are skipped. Once the import finishes, the screen shows how many rows succeeded and how many were skipped, along with the reasons.

Features

Yes, you can export projects and issues independently as CSV files.

Features

You run backups manually from the admin dashboard and download them immediately as a ZIP file (nothing is stored on the server). A backup is also created automatically whenever you run an update.

Features

No. To prevent misuse, license information is always excluded from backup and restore. Restoring to a different domain will never copy over the license status.

Features

Just upload the distributed update ZIP file from “Software Update” in the admin dashboard — file updates and database migrations run automatically.

Features

The site temporarily switches to maintenance mode, and regular users see a maintenance screen. It automatically returns to normal once the update finishes.

Features

If it fails, maintenance mode is automatically lifted, so the site won't be left stuck and unavailable. You can also restore from a backup taken beforehand.

Security

In addition to a file-extension blocklist, image files are validated against their actual data (using functions like getimagesize()) to prevent malicious file uploads.

Security

Content entered in the rich text editor is sanitized on the server (using HTMLPurifier), which prevents malicious script injection (XSS).

Features

No, image attachments are not supported there.

Security

Yes. After 5 failed login attempts for the same email address within 15 minutes, further attempts are temporarily blocked.

Security

Yes, passwords must be at least 8 characters and combine letters and numbers.

Security

Yes, there's a feature in the admin dashboard to change the login URL to a custom path.

Security

Yes, exclusion from search engines is configured out of the box (robots.txt, noindex meta tags, and response headers), so you can run it privately as an internal tool.

Security

This isn't built into the application itself, but you can configure it separately at the server level (for example, via .htaccess).

Features

Yes, you can freely change the site name, logo image, footer text, and more from the admin dashboard, so you can run it under your own brand.

Features

Yes. Dark mode is supported as of Version 1.4.0. Each user can switch it on or off from their own profile page.

Support & Updates

For bug-related support, we'll release updates as quickly as possible. Please don't hesitate to contact us.

Support & Updates

Please reach out through our Contact form on this site.

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